ibc138 Account & Payment FAQ
Users of ibc138 ask questions across several key areas: how to register and verify an account, which payment methods we accept, how our games work, and how we protect account security. This page answers the most common questions we receive from new and existing users.
The FAQ below covers account setup, identity verification, deposits and withdrawals, game types, and account protection. If your question is not answered here, our support team is available 24/7 via live chat, email, and phone. We respond in Indonesian, English, and Mandarin.
For detailed information about our terms of service, data handling, or legal jurisdiction, see our Terms & ConditionsPrivacy Policyand Legal NoticeThese pages explain our full policies and your rights as a user of ibc138.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Game rules and typesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, data privacy, and jurisdiction notice
Yes, ibc138 accepts bank transfers from online payment, e-wallet, mobile banking, and local payment. To deposit via bank transfer, select your bank during the deposit process and follow the on-screen instructions. You will receive a unique account number to transfer funds to. Bank transfers typically credit your account within one to two hours. We do not charge deposit fees. For withdrawals, we return funds to the bank account you registered during verification. Withdrawal processing typically takes one to two business days after approval. If you have questions about bank transfer deposits or withdrawals, contact our support team.
No, each user is permitted to maintain only one account on ibc138. Multiple accounts by the same person are prohibited and may result in account closure and forfeiture of funds. We detect multiple accounts through identity verification, payment method tracking, and device fingerprinting. If you have forgotten your password or lost access to your account, contact our support team for account recovery assistance. We can help you regain access to your existing account without creating a new one. Account recovery typically takes one business day.
Payments and Transactions
Deposits via local payment, online payment, or e-wallet are instant and simple. Select your preferred payment method during the deposit process. You will be redirected to the payment app to confirm the transaction. Once you approve the payment in your app, the funds are credited to your ibc138 account immediately. We do not charge deposit fees. You can deposit via mobile banking, local payment, or online payment as many times as you wish. We also accept e-wallet, mobile banking, and local payment. All mobile payment deposits are instant and secure. If your deposit does not appear in your account within five minutes, contact our support team with your transaction ID.
Our weekly cashback offer is available to all active users on ibc138. Cashback is calculated based on your net losses during the week and credited to your account every Monday. The cashback percentage varies depending on your account status and activity level. Cashback is credited automatically; no claim is required. You can withdraw cashback funds immediately or use them to place new wagers. Cashback terms and conditions apply; see our full terms for details. If you have questions about your cashback calculation, contact our support team with your account details and we will review your activity.
We protect your personal information using industry-standard encryption and security protocols. All data is encrypted in transit and at rest. We do not share your personal information with third parties except as required by law or to process your payments. Your identity documents are stored securely and used only for verification purposes. We comply with applicable data protection laws. You can request access to your data or request deletion of your account at any time by contacting our support team. For detailed information about how we handle your data, see our privacy policy.
Games and Betting
Live-dealer tables on ibc138 feature real dealers and real cards or wheels broadcast live from our studios. You play against the dealer in real time. Games include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. Table limits vary from low to high. Slots are automated games with spinning reels and fixed paylines. Popular slots on ibc138 include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots offer subject to verification and adjustable bet sizes. Both live-dealer tables and slots settle according to documented rules. Choose based on your preference for real-time interaction or automated gameplay.
Support and Account Care
You can contact our support team via live chat, email, or phone. Live chat is available 24/7 on the ibc138 website. Email support is available at [email protected]. Phone support is available during business hours. When you contact us, provide your account username and a clear description of your issue. Our team responds to live chat inquiries within minutes and email inquiries within one business day. For urgent issues, use live chat. We respond in Indonesian, English, and Mandarin. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, our local support team can assist you in your preferred language.